How do your customers rate your customer service support?
Businesses with exceptional customer support are proven to be more competent and competitive, and two-thirds of businesses already compete on the basis of customer experience. For those customer-facing service teams, there are high expectations of fast and efficient customer support
Features
Transforming your customer services and operations may seem a tricky task alongside the daily pressures of your business or department.
Konica Minolta can help your business by providing a single point of contact and service for dealing with customer and technical support or sales enquiries - we can provide 24/7 or extended hours, multi-lingual and proactive support to help you deliver new performances and customer experiences.
We deliver exceptional customer experiences, resources and tasks as a service or Pay-As-You-Go, which are delivered by our own world-class European service delivery centre to the SLAs that you need.
Why Konica Minolta?
Benefits of outsourcing your customer services
Deliver new enhanced customer experiences and performances
Significant cost reductions and better outcomes through pay-as-you-go services and capabilities.
Focus on your business growth and eliminate operational burdens and complexities.
A GLOBAL PHOTO PRINT COMPANY DELIVERS CUSTOMER SUPPORT IN SIX EUROPEAN LANGUAGES COST-EFFECTIVELY
A global photo print company headquartered in the US has a network of websites and applications that let customers upload photos and design gifts such as mugs, prints, photo books, and wall art. The company operates internationally and has clients in most European countries, India and the United States.
PASS THE KEYS IMPROVING EXPERIENCES FOR HOSTS AND GUESTS BY RAPIDLY EXPANDING THIER TEAM
Pass the Keys are the UK’s largest professional property hosting platform focused on creating a great experience for both hosts and guests. They offer a fully managed service that includes listing properties across more than 25 online marketplaces, dynamic and seasonal pricing, guest check-ins, inventory control, maintenance, cleaning and more.
Olivier Thirion
General Manager, Softcity Avanquest
Moving our customer service to Konica Minolta has been a 100% positive experience both for ourselves and our customers. We are making significant savings & our customers are getting a much higher response rate to their helpdesk queries.