How do your customers rate your customer service support?
Businesses with exceptional customer support are proven to be more competent and competitive, two thirds of businesses already compete on the basis of customer experience. For those customer-facing service teams, there is high expectations of fast and efficient customer support .
Are these challenges familiar to you?
- High costs associated with recruitment, training, staff turnover
- High expenses due to head count and office premise requirements
- Lack of local and expert talent
- Lack of customer centricity across business departments
- Limited choice of customer support and engagement channels
- Lack of agility, unable to scaleup or down customer services with the right talent to meet demand
Transforming your customer services and operations may seem a tricky task alongside the daily pressures of your business or department.
Konica Minolta can help your business by providing a single point of contact and service for dealing with customer and technical support or sales enquiries - we can provide 24/7 or extended hours, multi-lingual and proactive support to help you deliver new performances and customer experiences.
We deliver exceptional customer experiences, resources and tasks as a service or Pay-As-You-Go, which are delivered by our own world-class European service delivery centre to the SLAs that you need.
Get in Touch
Benefits of outsourcing your customer services
Deliver new enhanced customer experiences and performances
Significant cost reductions and better outcomes through pay-as-you-go services and capabilities
Focus on your business growth and eliminate operational burdens and complexities
Olivier Thirion
General Manager, Softcity Avanquest
Moving our customer service to Konica Minolta has been a 100% positive experience both for ourselves and our customers. We are making significant savings & our customers are getting a much higher response rate to their helpdesk queries.