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  • Pass the Keys

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Pass the Keys

Property Hosting Platform Improving Experiences for Hosts and Guests

Pass the Keys are the UK’s largest professional property hosting platform focused on creating a great experience for both hosts and guests.

Industry

Property Housing

Solution

Outsourced Services
Challenge

Pass the Keys experienced rapid growth and their in-house staff were struggling to cope with the increased volume of calls and inquiries. As a result, they started to look for a solution that is cost-effective, flexible and scalable that would help support their business needs.
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Solution

Pass the Keys started to look at outsourcing, with an aim to hire an external customer support staff, who could act as an extension of their in-house team. They found Konica Minolta through their search engine and upon perusal of our website contacted us immediately.
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Company spokesperson
“With Konica Minolta, the customer was able to expand their customer support department and improve customer satisfaction levels whilst keeping their costs low”