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  • A Global Photo Print Company

    A Global Photo Print CompanyHeroSlider

A Global Photo Print Company

Delivers customer support in six European languages cost-effectively

A global photo print company headquartered in the US has a network of websites and applications that let customers upload photos and design gifts such as mugs, prints, photo books, and wall art. Hence, they have a requirement for providing multilingual customer support via chat, email and voice. In addition, they needed to respond to social media posts and monitor their app reviews in those languages.

Industry

Print Company

Solution

Multilingual Customer Support
Challenge

Across their European operation, the organisation serves customers speaking in six different languages.As a result, the business had a need for a solution that would allow them to deliver high-quality multilingual support to their customers at a low cost.
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Solution

The company currently has employed a team of twenty-two agents that provide support in English, Italian, German, Spanish, French and Dutch and are hosted out of Konica Minolta's Managed Services Centre in Sofia, Bulgaria.