A Unique Approach That Delivers Better Outcomes
Konica Minolta’s unique Virtual Service Visit helps businesses focus on the important things not a print or IT problem.
Powered by Konica Minolta’s award-winning AIRe Link, a Virtual Service Visit securely “teleports” our experts to a customer to assist and fix issues in minutes with 92% first time fix rate!
No waiting, No hassles – just smoother operations & more productive workforces.
Say Goodbye To
Broken IT & printing equipment impacting your operations and business
Repeat service visits to identify, source parts and then fix/ install
Difficult telephone support conversations
Long wait times for onsite service engineers to arrive
Unnecessary onsite visits interrupting your operations & the environment
Poor customer service and experiences
Say Hello to Konica Minolta Virtual Service Visit!
A Virtual Service Visit “teleports” our expert and nationwide field support team to resolve 80% of common issues in minutes - All thanks to Konica Minolta’s unique AIRe Link Augmented Reality (AR) service technology.
Support & fixes in minutes literally
94% love the virtual service experience
124tons of Co2 & 480,000 Kilometers of unnecessary travel removed
124,203 hours of downtime removed
Access to our nationwide & global technical experts in minutes
15,000 virtual visits delivered already
Get time back to focus on your priorities
How it works – its easy!
What Our Customers Are Saying About Virtual Service Visit
IT Manager
Leading European retailer
An excellent solution that helps us to solve any problem very quickly, which is very important in our business.
Operations Manager
Global Food and beverages manufacturer
An excellent service that speeds up the service of our devices and eases everyday challenges.
UK Remote Support team
We are very happy to use the Virtual Service AIRe Link app for remote troubleshooting. It’s simple to use and helps us quickly solve customer...
Martin McLean
Continuous Improvement Technical Project Lead
Virtual Service Visits using Airelink technology get our experts to customer sites fixing problems faster – its having a really positive impact on...
Operations Director
Leading UK commercial printer
Based in a remote part of UK, this virtual service technology basically sets Konica apart from the rest – its one of the key reasons why we partner...
Downloads
Bruker Case Study
IMPROVING CUSTOMER EXPERIENCE AND SERVICE EFFECTIVENESS
Bruker Corporation, a global supplier of scientific instruments, uses a service team in Brno, Czech Republic, to support Eastern European customers. Due to COVID-19 travel restrictions in 2020, they adopted Konica Minolta's AIRe Link remote support tool. This led to significant cost savings and improved customer experience, making AIRe Link a standard part of Bruker's service processes.
Remote visual support IT industry
SERVICE & SUPPORT – SO FAR & YET SO CLOSE
NERAK Case Study
- Heiko Garrelts, Head of After Sales, Nerak GmbH Fördertechnik
Award Winning Technology and Service
